SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Watch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopegest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
High quality at this price, I like it for an hour, thank you very fast, and it came very fast love.
Exceptional product surpassed my expectations, seller sent 1 backup battery, sell made very fast shipment to congratulations, I was thrilled to the watch is beautiful. It is worth mentioning that the bracelet for those who have a very Grous arm pose n give.
The watch is a little big, but the design is pretty.
Very nice product I really liked and it is according to the description of the seller, it is highly recommended
I recommend 100%, the quality is excellent where you see it (extendable, assembly, box quality, hands, assembly, weight) everything is functional, the benefit cost ratio is excellent, also arrived a week before the promised date, I am delighted and very happy, thank you!
The order was delivered ahead of time-this morning, it's packed well, it's all in general, the watch is super, I like it very much, the straps are good, the watch is very good on my wrist, I would say that the clock has gone down, I feel comfortable and comfortable with it, it looks perfect, it works great. I bring my sincere thanks to the seller and the store for their prompt work. I am satisfied with my choice and the quality of this product which has been kindly provided to me by this seller and his store. I strongly recommend everyone to visit this store and purchase goods. Thank youđź‘Ť
I must say the quality was good . I'm super happy with the watch
When I bought it, the seller immediately shipping it in less than an hour. I used a 22mm liquid silicon cord and it worked very well. The clock is beautiful. ----------------------------------------------------------------------------------------------------------------------------------------------------- When I bought it, the seller gave it to the cargo immediately without even 1 hour. It was very good that I put on a 22mm liquid silicone cord. The watch is very nice.
Absolutely amazing experience. The watch arrived in just 15 days. The quality is really good. Recommended seller!
Hello & Greetings That was my first time ordered with Ali express and am very much impressed in terms of quality, Price, and deliver schedule. I decided to continue my on line shooting. Congratulations to the management & team for excellent performance. Kind Regards. Abdulnabi Habib Jaffar Ali
Very good product, works very well, comes with battery replacement and cloth to clean it, arrived a little before the estimated date
it came very quickly. Thank you very much 🌷 Good quality, cool beautiful watch, I loved it.
All incoming hours are great. I would definitely recommend. Came to Turkey in 15 days.
The watch is very beautiful. Really like it. I am highly satisfied.
As shown in the photo,the watch is perfect and good quality. Thanks seller
Watch in a live look much cooler all dials work perfectly the quality of the watch at a height is strange that the price of such a low watch should at least cost 2500-the seller sent 3500 rubles right away but I don't know how it turns out before peters have reached the week!!!! Super mega fast delivery How much do I order from China this lightning fast delivery Seller recommend 1000%
Beautiful watch, good finish from the strap and watch case. As the publication indicates.