SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Watch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://shopegest.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Arrived very well packed, it is working until the moment after making the time.
The seller of Al Express. Friendly, always willing to help and send the product quickly and very well packed. This is the second watch I buy from this model. The first was a blue. Now I bought the green. Equally beautiful. Difficult to say which is the most beautiful. Worth the purchase and reliable seller. In 7 Days I make an additional assessment to talk about the clock working.
Beautiful watch, deliver what I described and came before the scheduled date!
Really love the watch, the band quality surprised me, 2nd watch i get from this brand and not the last.
Arrived with 13 days after purchase. Well packed and without malfunctions. Very beautiful and with Seiko movement. I recommend it.
Perfect watch too beautiful
Excellent quality the strap I stay a little loose as I have thin wrist
I recommend it made with high precision. Cool watch
Impressive the watch, threaded crown that gives more security when entering the water, very well detailed and a great finish
Really nice watch, on the big size but is comfortable. Highly recommended it!
I loved the watch, it was a good buy. arrived before the deadline.
I got this watch on sale at a significant discount, which made it worth it. The watch is a large watch, I think it is something like a 43mm diameter case. However, the watch is not very heavy for its side which makes it wearable. The strap is wide, which prevents it moving on my wrist during yardwork. I thought that the strap would be junk, but it is kind of nice. The dial is a bit complicated with the open-heart design and the 24-hour hand, but the overall look of the watch is nice. Overall, I am happy with the purchase of the watch. I wanted something a bit different than the typical dive watch, and this watch fits that niche.
Nice watch, Tmi(Seiko) gauge, domed sapphire crystal. Pretty well finished for being economical. The strap is original but a bit stiff, it is mixed leather and fabric. The bezel goes somewhat hard but there is no slack. At the moment it seems that he maintains the time well.
Very good watch. Fast delivery. This is one I will wear often Chunky monkey, but not thick at all. No quick release but with drilled lugs Crown has nice pop when unscrewed. No complaints. What bothers me: The strap minder/ring is joint via single string loop, will not last long. Second, PD just cannot make a bezel with proper action. I have 3 PD watches from 2 years ago and don't like wearing them because of that. Bezel just has toooo much backplay. Like those cheap $20 watches (Winner and alike).
Top top top beautiful but would buy again without fear of being happy Super recommend the seller.
Excellent watch quality, excellent shipping time and excellent cost-effective, very good seller, sure to recommend!
The watch was delivered to New Zealand in under 2 weeks, well packaged and in excellent condition. the watch appears to be very well made and nice and heavy. I cannot find any flaws and am very happy with this watch! it looks exactly as in the pictures and such good quality at such a low price is amazing!
Really good price for such a nice and high quality watch
Very beautiful unique design pagani